MANSORAMansora · Consulting & implementation
Observability and monitoring consulting with OpenTelemetry
Mansora connects logs, metrics and traces through OpenTelemetry instrumentation, useful dashboards, SLOs and practical incident investigation.
A collection of dashboards may still fail to explain why a particular request breaks. Mansora starts with an important user journey and the questions your team needs to answer during a failure. That produces focused instrumentation, useful signals and a manageable set of alerts.
When this service fits
- Logs and metrics cannot be connected to an affected request.
- Alerts create noise without a clear next action.
- Telemetry grows without reviewing usefulness, cost or sensitive data.
What you receive
- A signal and investigation plan for an important journey
- OpenTelemetry instrumentation and agreed collector configuration
- Dashboards and actionable alerts within the agreed scope
- A runbook, failure exercise and documented ownership
How we approach the work
We choose a journey, review existing signals and define the missing answers. A controlled failure exercise checks the instrumentation. Sampling, retention, sensitive attributes and recurring costs are considered before collection expands.
A technical example
In a hypothetical checkout request, a trace could expose time spent waiting for an external service. Related logs contain a correlation identifier but no payment data. A runbook explains who investigates the finding and which fallback is available.
Scope and cost drivers
Languages, frameworks, service count, the existing backend, data volume and retention affect effort. Additional signals are worthwhile only when somebody can use them to understand or act on a problem.
Common questions
Do we need to replace our monitoring?
Not necessarily. Instrumentation or improved data collection can complement existing tools. Value is assessed against specific investigation questions.
Does observability guarantee fewer incidents?
No. It can improve understanding of system behaviour and causes. Reliability also requires appropriate architecture, tests, operating procedures and ownership.
Related solution concepts
These concepts are illustrative examples, not client case studies.